Welcome to Ravens' Refuge -- Contact and Info

Welcome to Ravens’ Refuge! We are a family business centered on Dan’s art. We strive to create handmade jewelry that the owner will treasure, and we welcome custom orders.

Local customers are welcome to come & visit our shop by appointment. Please note that it is not a nice retail shop, but rather a dirty & industrial studio. We do have some sample jewelry available for viewing & we would love to meet you!

We keep a queue for our orders & it is based on the order in which deposits / payments are made. Please note that our operation consists of one jeweler – Dan, a perfectionist – doing everything from alloying the gold to forging and finishing the jewelry. We are happy to take installments on any of our items in whatever increments work for you. A deposit will get your order into our queue.

** Current lead time for most items is approximately three weeks. **

**Ready to Ship items purchased during the week of 11/19-11/25 will ship on 11/26/18.**

Our ability to accommodate rush orders may be dependent upon whether we happen to have stock on hand that already is rolled out in the requested dimensions. This isn’t a frequent occurrence, as we hand mill our stock to order.

If we don’t have stock on hand, our ability to accommodate rush orders will depend on whether Dan is able to work longer hours at the studio so that orders in our day-to-day queue will not be delayed. In these circumstances, we charge a rush fee. The amount of the rush fee is dependent upon the extent of the labor required for the requested item; and at a minimum, the rush fee will be $75. Please contact us for more information on the rush fee for a particular item, if you are interested.

Please feel free to reach us directly at ravensrefuge[at]gmail.com. We prefer email as a mode of communication, but you may also call us at 503-231-1701.

Payment

We accept Visa, Mastercard, Discover and American Express through PayPal. Credit cards are processed securely through PayPal only, and a link will be provided upon checkout. Ravens’ Refuge does not see or handle any credit card information. If you would like to pay with a personal check or money order, please contact us prior to purchasing. In the event that we agree to payment with a personal check, the check will be held for two weeks prior to shipment of the item.

In lieu of full payment up front, we are happy to take a deposit, with the balance due upon completion (prior to shipping). Installments for any of our items are fine, as well, with the increments and time parameters that work best for you. We generally ask for a deposit of 50%, but we can put your order into our queue with a deposit of any amount.

For domestic orders we do not charge for tax or shipping. For international orders, we charge a flat rate of US $75 for shipping. INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR ALL CUSTOMS FEES / IMPORT TAXES. Please view additional information on shipping under the “shipping” header, below.

All jewelry must be paid for within six months of the initial deposit.

Shipping

Made to order items generally will ship within three to six weeks. More complicated custom order items will take between four and eight weeks for production. If we cannot complete your item within the guidelines above, we will do our best to let you know at the time of purchase. Items will be packaged in jewelry boxes that are suitable for storage and/or gift giving.

Through this website only, we offer free shipping via USPS Priority Mail for all domestic orders. US priority mail generally takes two to three days for delivery, but there is no guarantee on a delivery date. If you are concerned about timing, please ask us for a quote on expedited delivery.

Through this website only, International orders will ship for a flat rate of US $75. International orders generally are shipped via USPS Express or UPS International. INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR ALL CUSTOMS FEES / IMPORT TAXES.

**International customers, please note that it is not permissible to mail jewelry via US mail to all countries. For some countries, we may need to resort to UPS shipping. It is possible that you will be charged a courier fee in your country in addition to the shipping fee paid in the US. INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR ANY ADDITIONAL COURIER FEES, REGARDLESS OF COURIER, ORIGINATING IN THEIR COUNTRIES.

Refunds & Exchanges

We want you to be happy with your jewelry and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation.

For most items ordered, exchanges or full refunds may be made if the item is returned in original, unworn condition within 7 days of delivery. Custom ordered wedding bands are returnable for full refunds as long as they have not been personalized in some manner, for example by engraving or stone setting. Rings pictured on our site are returnable for full refunds even if dimensions have been altered.

Special orders may be returned within 7 days of delivery for store credit only. A charge for the special ordered jewelry will be deducted from the store credit. (“Special orders” do not include wedding bands ordered in dimensions other than those listed. Such wedding bands are returnable for full refunds, as specified above.) This charge for returned special orders will be 10% of the price for items over $1000 in price; or $100 for items less than $1000 in price. “Special orders” include items that are designed specifically for the customer in a personalized manner. Examples of special orders include contoured wedding bands (made to accommodate an engagement ring setting); jewelry with birthstones or specific colored stones; items made with materials that we generally do not use (for example, 90/10 platinum/iridium or 10k gold); and custom engagement rings not pictured on this site.

Rush orders that we are able to accommodate will be returnable for store credit only. A labor charge for the rush ordered ring will be deducted from the store credit. This charge will be 10% of the price for items over $1000 in price; or $100 for items less than $1000 in price. Any rush fee charged also will be deducted from the store credit.

If we consider the sale to be final, we will notify you prior to accepting your deposit. Very rarely do we consider an item a final sale.

Rings that have been resized are not returnable.

If two rings are ordered with the clear intent of returning one and keeping the other, there will be a labor fee of $100 for the ring returned. Our return policy is meant to alleviate the concerns that arise when ordering jewelry sight unseen over the Internet. (Dan makes all of our rings specifically for the person ordering. We lose labor time when rings are ordered, for example, simply for the purpose of trying on with engagement rings.)

All jewelry must be paid for within six months of the initial deposit. In the event that an item is ordered and payment is completed three months or later from the time of the initial deposit, any requested refund will incur either a 10% restocking fee for items over $1000 in price or a $100 restocking fee for items less than $1000 in price.

Shipping costs, if relevant, will not be refunded.

QUALITY OF WORKMANSHIP IS GUARANTEED. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we certainly will repair it free of charge. In the event that your piece requires repair due to normal wear, we will repair it at minimal cost in addition to shipping costs.

We guarantee against loss of diamonds and gemstones due to normal wear and tear for one year post receipt. We highly recommend that all stones be checked at least once each year to ensure that they are not loose.

Any and all warranties related to workmanship and resizing will be void if another jeweler has worked on our jewelry. (Setting checks are fine as long as the jeweler has not worked on the ring.)

Additional FAQs

Rings or bands will be resized one time free of charge for three months post-purchase; however, shipping costs/insurance will be the customer’s responsibility. We will be happy to help with any subsequent resizings for a small fee.

We purchase most of our metals from a local refinery that deals entirely in recycled metals. We purchase our gems only from suppliers who pledge to sell conflict-free stones. We alloy our metal in our shop and we hand-mill all of our own stock.

We do not work with our customers’ materials.

Dan uses only precious metals in his work. Due to fluctuations in the metal markets, our prices are subject to change without notice. Quotes generally will be held for two weeks, but this is not guaranteed.