We keep a queue for our orders and it is based on the order in which deposits / payments are made. Lead time generally is between three and six weeks for production. Please contact us if you need your order by a particular date.
Our ability to accommodate rush orders may be dependent upon whether we happen to have stock on hand that already is rolled out in the requested dimensions. This isn’t a frequent occurrence, as we roll out our stock to order.
If we don’t have stock on hand, our ability to accommodate rush orders will depend on whether Dan is able to work longer hours at the studio so that orders in our day-to-day queue will not be delayed. In these circumstances, we charge a rush fee.
Listed items that are not made to order will ship within 1 to 2 business days after receipt of payment. Custom bands/wedding bands generally will ship within three to four weeks. More complicated custom orders may take a little longer. If we do not believe we will be able to complete your item within the stated timeframe, we will do our best to let you know at the time of purchase.
All domestic orders ship free via US Registered Mail or Priority Mail, tracked and insured, with signature required. If you would prefer a different shipping courier or method, please let us know.
Most international orders will ship for a flat rate via US Express International Mail. For some countries, we will need to ship via UPS or DHL due to prohibition of jewelry in regular mail. Insurance and tracking is included. Customs fees/duty/VAT will be the responsibility of the customer.
INTERNATIONAL CUSTOMS FEES / VAT
International customers will be responsible for all customs charges. Ravens’ Refuge is not registered to collect VAT/GST in any country; therefore, VAT/GST is NOT included in our pricing. Customers are responsible for any VAT/GST and/or Customs charges levied by their country on overseas purchases.
RETURNS / EXCHANGES
We want you to be happy with your jewelry and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation.
For items sold as-listed and for bands that have been customized with respect to dimensions and/or metal, exchanges or full refunds (less payment processing fees) may be made if the item is returned in original, unworn condition and posted within 7 days of delivery.
When we issue a refund, we are not reimbursed payment processing fees by PayPal. Therefore, said payment fees will not be reimbursed to the buyer in the event that the buyer requests a refund.
Any requested refund will be issued via check, regardless of the original method of payment.
Special orders may be returned if posted within 7 days of delivery for store credit only. A labor charge for the special ordered ring will be deducted from the store credit. Examples of “special orders” include custom designs and bands made specifically to contour around an engagement ring. The charge / deduction from store credit for the returned special order will be 20% of the original purchase price.
Rush orders that we are able to accommodate may be returned if posted within seven days of delivery for store credit only. A labor charge of 20% of the regular price of the rush ordered item will be deducted from the store credit, as will the rush fee.
If two rings are ordered with the clear intent of returning one and keeping the other, there will be a labor fee of $100 for the ring returned. Our return policy is meant to alleviate the concerns that arise when ordering jewelry sight unseen over the Internet. (Dan makes all of our rings specifically for the person ordering. We lose labor time when rings are ordered, for example, simply for the purpose of trying on with engagement rings.)
In the event that an item is ordered and installment payments are completed three months or later from the time of the initial deposit, any requested refund will incur a restocking fee of 25% of the original price of the item. Shipping costs will not be refunded.
Rings or bands will be resized free of charge for three months after receipt of the items; however, shipping costs/insurance will be the customer’s responsibility. We will be happy to help with any subsequent resizings for a small fee.
Quality of workmanship is guaranteed. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we certainly will repair it free of charge. In the event that your piece requires repair due to normal wear, we will repair it at minimal cost in addition to shipping costs.
We guarantee against loss of diamonds and gemstones due to normal wear and tear for one year post receipt. We highly recommend that all stones be checked at least once each year to ensure that they are not loose.
Any and all warranties related to workmanship and resizing will be void if another jeweler has worked on our jewelry.